:root{--ink:#20201f;--muted:#888984;--line:#e9e9e4;--paper:#fafaf7;--soft:#f3f3ee;--olive:#63734a;--sage:#edf1e5;--sand:#f4eadd;--sans:'Open Sans',Arial,sans-serif;--display:'Montserrat',Arial,sans-serif}*{box-sizing:border-box}body{margin:0;background:#fcfcfa;color:var(--ink);font-family:var(--sans);font-size:13px}button,input,textarea,select{font:inherit}button{cursor:pointer;border:0;background:none;color:inherit}button:disabled{opacity:.5;cursor:wait}a{color:inherit}button,input,textarea,select{outline-offset:4px}button:focus-visible,a:focus-visible{outline:2px solid var(--olive)}.sidebar{position:fixed;inset:0 auto 0 0;width:228px;background:#f4f4ef;border-right:1px solid #e4e5dd;display:flex;flex-direction:column;padding:28px 19px;z-index:2}.brand{text-decoration:none;display:flex;align-items:center;gap:12px;font-family:var(--display);font-weight:600;letter-spacing:3px;font-size:24px;padding:0 7px 26px}.brand-mark{width:41px;height:44px;display:flex;align-items:center;justify-content:center;border:1px solid #343631;font-family:Georgia,serif;font-weight:400;font-size:38px;letter-spacing:-4px}.brand-mark span{font-size:28px;color:#8e9a77}.brand small{font:8px var(--sans);display:block;letter-spacing:1.7px;margin-top:5px}.workspace{display:flex;gap:10px;align-items:center;padding:17px 5px;border-top:1px solid #e1e2d9;border-bottom:1px solid #e1e2d9;margin-bottom:31px;font-weight:600;font-size:12px}.workspace small{display:block;font-size:9px;color:var(--muted);font-weight:400;margin-top:4px}.store-mark{border:1px solid #d6d9cc;width:31px;height:32px;display:grid;place-items:center;font:11px var(--display)}.workspace-dot,.tiny-dot{width:6px;height:6px;border-radius:50%;background:#98a681;display:inline-block;flex-shrink:0}.workspace-dot{margin-left:auto}.nav-label{font-size:9px;letter-spacing:1.4px;color:#989b8e;margin:0 10px 14px}.nav-item{width:100%;padding:13px 12px;display:flex;gap:12px;align-items:center;text-align:left;color:#777b70;font-size:12px;border-radius:5px;margin-bottom:5px;transition:background .15s}.nav-item:hover{background:#e9eae1}.nav-item.active{background:#24291f;color:#fff}.nav-icon{font-size:19px;line-height:18px;width:21px;text-align:center}.nav-count{margin-left:auto;background:#ffffff20;padding:2px 7px;border-radius:4px;font-size:10px}.assistant-card{margin:35px 5px 15px;background:#e9eddf;padding:19px 15px;border:1px solid #e2e6d7}.assistant-card>div{font-size:8px;letter-spacing:1.5px;color:#6c7854}.spark{font-size:18px;margin-right:5px}.assistant-card h3{font:500 15px/1.6 var(--display);margin:12px 0}.assistant-card p{font-size:10px;line-height:1.9;color:#838b74}.assistant-card button{font-size:10px;padding:12px 0 0;display:flex;justify-content:space-between;width:100%;border-top:1px solid #d6ddc7;margin-top:14px}.assistant-card button span{font-size:17px}.sidebar-bottom{margin-top:auto}.operator{display:flex;gap:10px;align-items:center;padding:18px 5px 0;border-top:1px solid #ddd; font-size:11px}.operator small{display:block;font-size:9px;color:var(--muted);margin-top:4px}.operator>.tiny-dot{margin-left:auto}.avatar{width:38px;height:38px;background:#eeece7;display:grid;place-items:center;flex-shrink:0;border-radius:50%;font:500 11px var(--display);color:#686959}.avatar.dark{background:#34382d;color:#fff;width:33px;height:33px}.avatar.ig{background:#efe8ec;color:#977285}main{margin-left:228px;padding:30px 30px 0;max-width:2100px}.page-header{display:flex;justify-content:space-between;gap:20px;align-items:center;margin-bottom:24px}.eyebrow{font-size:9px;letter-spacing:2px;color:#888c81;font-weight:500;margin:0 0 14px}.eyebrow span{margin-left:10px}.page-header h1{font:500 25px/1.3 var(--display);letter-spacing:-.8px;margin:0}.page-header p:last-child{font-size:11px;color:var(--muted);margin:10px 0 0}.header-actions{display:flex;gap:17px;align-items:center}.button{padding:11px 17px;border:1px solid var(--line);border-radius:4px;font-size:11px;font-weight:600;display:inline-flex;gap:12px;align-items:center;justify-content:center;white-space:nowrap;min-height:38px}.primary{background:#24291f;color:#fff;border-color:#24291f}.primary:hover{background:#404936}.local-chip{display:flex;align-items:center;gap:7px;font-size:10px;color:#8b8e81;white-space:nowrap}.local-chip span{width:5px;height:5px;border-radius:50%;background:#9aa589}.setup-strip{display:flex;gap:9px;align-items:center;background:#f1f3ea;border:1px solid #e8ebdf;padding:10px 13px;margin-bottom:23px;border-radius:4px;font-size:10px;color:#7b836d}.setup-strip b{font-weight:600}.setup-strip button{margin-left:auto;white-space:nowrap;font-size:10px;color:#5e6c46}.info-icon{width:15px;height:15px;border:1px solid #a9b195;border-radius:50%;display:grid;place-items:center;font:10px Georgia,serif;flex-shrink:0}.metrics{display:grid;grid-template-columns:repeat(4,1fr);border:1px solid var(--line);background:white;border-radius:5px;margin-bottom:23px}.metrics>div{padding:17px 17px 16px;border-right:1px solid var(--line);position:relative}.metrics>div:last-child{border-right:0}.metrics p{font-size:10px;color:#8c8e84;margin:0 0 5px;padding-left:42px}.metrics strong{font:500 25px var(--display);color:#30332c;display:block;margin-top:7px}.metrics small{font-size:8px;color:#9d9f94;display:block;padding-left:42px}.metric-symbol{position:absolute;top:20px;left:18px;width:29px;height:29px;background:#f2f3ed;display:grid;place-items:center;font-size:17px;color:#8c9380;border-radius:5px}.metric-symbol.olive{background:#edf2e6;color:#7a8b5d}.metric-symbol.sand{background:#f5eee4;color:#ac9472}.inbox-shell{display:grid;grid-template-columns:280px minmax(300px,1fr) 225px;border:1px solid var(--line);border-radius:6px;overflow:hidden;background:white;height:calc(100vh - 337px);min-height:490px;max-height:900px}.conversation-pane{border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0}.pane-title{display:flex;justify-content:space-between;align-items:center;padding:19px 18px 15px}.pane-title h2{font:600 13px var(--display);margin:0}.pane-title>span{background:#f2f2ed;padding:3px 7px;border-radius:4px;font-size:10px;color:#989b8f}.search-wrap{display:flex;align-items:center;border:1px solid var(--line);background:#fafaf7;margin:0 16px 12px;padding:7px 9px;border-radius:4px;gap:6px}.search-wrap span{font-size:19px;color:#9c9e92}.search-wrap input{border:0;background:none;width:100%;font-size:10px;outline:none}.channel-tabs{display:flex;gap:15px;padding:0 17px;border-bottom:1px solid var(--line)}.channel-tabs button{font-size:10px;padding:8px 0 12px;color:#96998e;border-bottom:2px solid transparent}.channel-tabs button.active{border-color:#4c583f;color:#333b2b;font-weight:600}#state-filter{border:0;border-bottom:1px solid var(--line);padding:12px 15px;background:white;font-size:9px;color:#919689;margin:0}#conversation-list{flex:1;overflow:auto}.conversation{display:flex;width:100%;padding:17px 15px;border-bottom:1px solid #f0f0eb;gap:10px;text-align:left;border-left:3px solid transparent}.conversation:hover{background:#fafbf6}.conversation.active{background:#f1f4ea;border-left-color:#718454}.conversation .avatar{width:35px;height:35px;font-size:10px}.conversation-info{min-width:0;flex:1}.conversation-line{display:flex;justify-content:space-between;gap:6px;align-items:center}.conversation-name{font-size:11px;font-weight:600}.conversation time{font-size:8px;color:#9ba08f}.conversation-preview{margin:7px 0 9px;font-size:10px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:#8b8e82;line-height:1.5}.conversation-meta{display:flex;justify-content:space-between;gap:4px;align-items:center}.channel-label{font-size:8px;color:#8e9583}.channel-label.ig{color:#a28498}.status-tag{font-size:8px;color:#829264;background:#e8eddf;padding:3px 5px;border-radius:3px;white-space:nowrap}.status-tag.waiting{background:#f5eddf;color:#a68a57}.status-tag.human{background:#eaece6;color:#78826d}.status-tag.closed{background:#f0f0ee;color:#999}.unread-dot{width:5px;height:5px;border-radius:50%;background:#758c52}.pane-footer{font-size:8px;color:#9ca38f;border-top:1px solid var(--line);padding:12px 17px;display:flex;gap:7px;align-items:center}.chat-pane{display:flex;flex-direction:column;min-width:0;min-height:0}.chat-header{display:flex;justify-content:space-between;align-items:center;padding:15px 18px;gap:10px;min-height:71px}.chat-person{display:flex;gap:10px;align-items:center;min-width:0}.chat-person strong{font-size:12px;display:block;margin-bottom:5px}.chat-person small{font-size:9px;color:#949a88}.chat-actions{display:flex;gap:5px}.chat-actions .button{font-size:9px;padding:7px 10px;min-height:30px}.chat-context{background:#f7f8f2;border-block:1px solid #eef0e7;padding:9px 18px;color:#859073;display:flex;align-items:center;gap:8px;font-size:9px;line-height:1.6}.chat-context>span:first-child{font-size:19px}.messages{flex:1;min-height:100px;overflow:auto;padding:20px;background:#fcfcfa}.date-separator{text-align:center;font-size:8px;color:#adb0a3;margin:0 0 20px}.message{max-width:84%;margin-bottom:19px;display:flex;flex-direction:column;align-items:flex-start}.message.out{margin-left:auto;align-items:flex-end}.message-author{font-size:8px;color:#9a9f8d;margin:0 3px 6px;display:flex;gap:6px}.bubble{background:white;border:1px solid #e8e9e0;border-radius:0 9px 9px 9px;padding:12px 14px;font-size:11px;line-height:1.85;white-space:pre-wrap;overflow-wrap:anywhere;color:#626657}.out .bubble{background:#edf1e5;border-color:#e1e8d5;border-radius:9px 0 9px 9px;color:#657252}.out.human .bubble{background:#eef0eb;color:#525a48}.message-meta{font-size:8px;color:#a6ab9a;margin:6px 3px 0}.bubble a{color:#4f6b35;text-decoration:underline;overflow-wrap:anywhere}.composer{border-top:1px solid var(--line);padding:13px 17px;background:white}.composer-label{display:flex;justify-content:space-between;font-size:8px;color:#9aa08d;margin-bottom:9px}.composer textarea{width:100%;border:0;resize:none;font-size:11px;padding:6px 0;outline:none;line-height:1.6;color:#444}.composer textarea::placeholder{color:#b1b5a8}.composer-bottom{display:flex;justify-content:space-between;gap:8px;align-items:center}.composer-bottom>span{font-size:8px;color:#a3a994;max-width:150px;line-height:1.6}.composer-bottom .button{font-size:9px;padding:9px 12px;min-height:33px}.customer-detail{border-left:1px solid var(--line);background:#fdfdfa;padding:20px 17px;overflow:auto}.detail-eyebrow{font-size:8px;letter-spacing:1.5px;color:#9b9f8f;margin:0 0 21px}.detail-identity{display:flex;flex-direction:column;align-items:center;text-align:center;margin-bottom:19px}.detail-identity .avatar{width:50px;height:50px;font-size:15px;background:#e9edde;color:#79875f;margin-bottom:10px}.detail-identity h3{font:600 12px var(--display);margin:0 0 6px}.detail-identity p{font-size:9px;color:#969e89;margin:0 0 9px}.example-tag{border:1px solid #e1e5d6;padding:2px 6px;border-radius:3px;color:#a0a58f;font-size:8px}.detail-section{border-top:1px solid var(--line);padding-top:17px;margin-top:20px}.detail-section h4{font-size:9px;letter-spacing:.3px;margin:0 0 13px;color:#828976;font-weight:600}.detail-field{display:flex;justify-content:space-between;font-size:9px;color:#a0a68f;margin-bottom:11px;gap:8px}.detail-field strong{font-weight:400;color:#717a64;text-align:right}.notes{background:#f6f7ef;border:1px solid #eceee2;width:100%;padding:10px;resize:vertical;min-height:80px;font-size:10px;line-height:1.7;color:#838c72;border-radius:4px}.link-button{font-size:9px;color:#6f7e55;text-decoration:underline;padding:8px 0}.detail-footer{font-size:9px;line-height:1.8;color:#a4aa95;margin-top:18px}.main-footer{display:flex;justify-content:space-between;padding:21px 0;font-size:8px;color:#acb19f}.main-footer>span:first-child{letter-spacing:.7px}.footer-dot{margin:0 8px}.hidden{display:none!important}.section-heading{display:flex;justify-content:space-between;align-items:center;gap:20px;margin:10px 0 24px}.section-heading h2{font:500 19px var(--display);margin:0 0 10px;letter-spacing:-.4px}.section-heading p{font-size:11px;color:#929988;margin:0}.field{padding:12px 13px;border:1px solid #e1e5d8;border-radius:4px;background:#fff;color:#555f47;font-size:11px;width:100%;line-height:1.7}.section-heading>.field{max-width:240px}.customers-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:18px;min-height:400px;align-content:start}.customer-card{border:1px solid var(--line);border-radius:5px;background:white;padding:23px}.customer-card .top{display:flex;gap:12px;align-items:center;margin-bottom:20px}.customer-card h3{font:600 13px var(--display);margin:0 0 6px}.customer-card p{font-size:10px;color:#909885;line-height:1.8}.customer-card footer{display:flex;justify-content:space-between;align-items:center;border-top:1px solid var(--line);padding-top:15px;margin-top:15px}.soft-chip{font-size:10px;padding:8px 10px;background:#f2f3ec;color:#8f977e;border-radius:4px}.table-card{border:1px solid var(--line);background:white;border-radius:5px;overflow:auto;min-height:330px}table{width:100%;border-collapse:collapse;text-align:left}th{padding:17px 18px;background:#f7f8f3;color:#959e87;font-size:9px;font-weight:500}td{padding:21px 18px;border-top:1px solid var(--line);font-size:11px;color:#707a60}td:first-child{font-weight:600;color:#474f3c}.quiet-note{font-size:10px;color:#9aa38a;margin:20px 0}.settings-layout{display:grid;grid-template-columns:minmax(400px,1fr) 320px;gap:25px}.settings-card{background:white;border:1px solid var(--line);padding:25px;border-radius:5px;margin-bottom:22px}.settings-card h2{font:500 16px var(--display);margin:0 0 22px}.settings-card form,form.settings-card{display:grid;grid-template-columns:1fr 1fr;gap:23px}.settings-card label,dialog label{display:flex;flex-direction:column;gap:9px;font-size:11px;color:#788467}.settings-card small{font-size:9px;line-height:1.7;color:#a0a98f}.full{grid-column:1/-1}.toggle-row{flex-direction:row!important;align-items:center;gap:12px!important}.toggle-row small{display:block;margin-top:5px}.toggle-row input{accent-color:#667e47;width:16px;height:16px}.form-footer{display:flex;justify-content:space-between;align-items:center;border-top:1px solid var(--line);padding-top:18px;font-size:9px;color:#a2aa93}.connection{display:flex;justify-content:space-between;gap:10px;border-bottom:1px solid var(--line);padding:17px 0;font-size:11px}.connection span:last-child{font-size:9px;color:#a8aa9b}.connection .ready{color:#6c8850!important}.connection-hint{color:#a1a88f;font-size:10px;line-height:1.9;margin:19px 0 0}.flow-steps{list-style:none;padding:0;margin:15px 0 0}.flow-steps li{font-size:10px;color:#8a9678;padding:13px 0;line-height:1.7}.flow-steps span{font-size:9px;color:#aeb89d;margin-right:12px}dialog{border:1px solid #e1e7d6;border-radius:8px;padding:32px;max-width:460px;width:calc(100% - 35px);color:var(--ink)}dialog::backdrop{background:#242a1d70;backdrop-filter:blur(3px)}dialog form{display:flex;flex-direction:column;gap:19px}dialog h2{font:500 21px var(--display);margin:0}dialog .eyebrow{margin:0}.dialog-close{position:absolute;right:13px;top:9px;font-size:25px;color:#98a18a}.dialog-intro{font-size:11px;line-height:1.8;color:#919c80;margin:0}.demo-notice{font-size:10px;color:#a19576;background:#f7f3e9;padding:10px;line-height:1.7;margin:0}#toast{position:fixed;bottom:25px;left:50%;transform:translateX(-50%) translateY(100px);background:#343d29;color:#fff;padding:14px 25px;border-radius:5px;z-index:20;font-size:12px;max-width:550px;transition:transform .2s}#toast.visible{transform:translateX(-50%) translateY(0)}.empty{color:#a5ae94;font-size:11px;text-align:center;padding:45px 20px;line-height:1.9}
@media(min-width:1600px){main{padding:35px 45px 0}.inbox-shell{grid-template-columns:310px minmax(350px,1fr) 270px}.messages{padding:30px}.bubble{font-size:12px}.conversation{padding:20px 17px}.conversation-name{font-size:12px}.conversation-preview{font-size:11px}}
@media(max-width:1250px){.customer-detail{display:none}.inbox-shell{grid-template-columns:270px minmax(300px,1fr)}.header-actions .local-chip{display:none}.settings-layout{grid-template-columns:1fr 270px}.metrics>div{padding-left:10px}.metrics p,.metrics small{padding-left:34px}.metric-symbol{left:10px}.page-header h1{font-size:22px}.customers-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:980px){.sidebar{width:180px;padding:24px 13px}.brand{font-size:20px;gap:10px;letter-spacing:2px}.brand small{font-size:6px}.brand-mark{width:34px;height:38px}.workspace small{font-size:8px}.nav-label{font-size:8px}.assistant-card{padding:14px 10px}.assistant-card h3{font-size:12px}main{margin-left:180px;padding:24px 20px 0}.header-actions .button{font-size:9px;padding:9px}.page-header h1{font-size:19px}.page-header p:last-child{font-size:10px}.metrics small{display:none}.metrics p{font-size:9px}.metrics strong{font-size:21px}.metrics>div{padding:14px 8px}.inbox-shell{grid-template-columns:230px minmax(250px,1fr)}.chat-header{padding:13px}.chat-header .avatar{display:none}.chat-actions .button{padding:6px;font-size:8px}.setup-strip{font-size:9px}.setup-strip button{display:none}.settings-layout{grid-template-columns:1fr}.settings-layout>aside{display:grid;grid-template-columns:1fr 1fr;gap:20px}.customers-grid{grid-template-columns:1fr 1fr}.section-heading h2{font-size:16px}}
@media(max-width:720px){.sidebar{width:64px;padding:20px 8px}.brand{padding:0 3px 25px}.brand>span:last-child,.workspace,.nav-label,.nav-item:not(.active) .nav-count,.assistant-card,.operator{display:none}.nav-item{font-size:0;gap:0;justify-content:center;padding:13px 4px}.nav-item .nav-icon{font-size:21px}.nav-count{display:none}.sidebar-bottom{margin-top:auto}.brand-mark{width:37px;flex-shrink:0}main{margin-left:64px;padding:20px 13px 0}.page-header{align-items:flex-start;margin-bottom:17px}.page-header h1{font-size:18px}.eyebrow{font-size:7px;letter-spacing:1.3px}.page-header p:last-child{font-size:9px;line-height:1.8}.header-actions .button{font-size:0;padding:8px;min-width:33px}.header-actions .button:after{content:'＋';font-size:17px}.setup-strip{line-height:1.7;margin-bottom:15px}.metrics{grid-template-columns:repeat(2,1fr);margin-bottom:15px}.metrics>div:nth-child(2){border-right:0}.metrics>div:nth-child(-n+2){border-bottom:1px solid var(--line)}.metrics p{padding-left:37px}.metric-symbol{top:17px}.inbox-shell{grid-template-columns:1fr;height:auto;max-height:none}.conversation-pane{border-right:0}.pane-title{padding:14px}.search-wrap{margin-bottom:8px}.channel-tabs{padding-top:0}#state-filter{padding:9px}#conversation-list{max-height:175px}.conversation{padding:12px}.conversation-preview{margin:4px 0}.conversation-meta{display:none}.pane-footer{display:none}.chat-pane{border-top:1px solid var(--line);height:510px}.main-footer{font-size:7px;line-height:1.8}.main-footer>span:last-child{display:none}.customers-grid{grid-template-columns:1fr}.section-heading{align-items:flex-start;flex-direction:column}.settings-card{padding:18px}.settings-card form,form.settings-card{grid-template-columns:1fr}.settings-layout>aside{grid-template-columns:1fr}.section-heading>.field{max-width:none}.form-footer{gap:10px}.table-card{min-height:250px}td,th{padding:15px 12px;white-space:nowrap}}

/* Marca fornecida pela loja; proporções e arte preservadas. */
.brand-logo{display:block;width:52px;height:52px;object-fit:contain;flex-shrink:0;border-radius:3px}
@media(max-width:980px){.brand-logo{width:40px;height:40px}}
@media(max-width:720px){.brand-logo{width:42px;height:42px}.brand{padding-left:3px;padding-right:3px}}